Store Policy
Customer Care
We are always happy to hear from you.
If you have any questions about our products, shipping, or custom gifting, or if you simply want to say hello, we are here for you.
You can email us anytime at support@totocactus.com. We typically respond within 1 to 2 business days.
Our working hours are Monday to Friday from 10 AM to 5 PM EST.
We value every customer and take your messages seriously. Your experience truly means everything to us.
Privacy & Safety
Your trust matters to us.
At Totocactus, we only collect the personal information necessary to process your order and communicate with you about your purchase. This includes your name, shipping address, and email address. We never access or store your payment details.
All payments are securely processed through trusted third-party providers. We never share, rent, or misuse your data.
Any communication from us will only relate to your order or Totocactus updates. You may unsubscribe at any time.
If you have any questions about privacy or your information, feel free to contact us at support@totocactus.com.
Wholesale Inquiries
We love partnering with like-minded stores, teams, and event planners who believe in thoughtful design and meaningful details.
Totocactus offers a curated selection of products for wholesale and bulk gifting, including our bestselling illustrated copper bottles, stainless steel kitchenware, and signature paper goods. Each item is designed to be beautiful, practical, and easy to personalize — perfect for weddings, events, client gifting, or retail shelves.
Whether you're a concept store, a growing brand, or a team looking to gift with intention, we’re happy to explore how we can create something truly special together.
To start the conversation, please write to us at info@totocactus.com
Include your name, store or company name, location, and what you're interested in.
We’ll get back to you with our catalogue, pricing, and options.
Let’s bring a little everyday magic to your next celebration or collection.
Payment Methods
Credit / Debit Cards
PAYPAL